Some Frequently Asked Questions About Our Classes

Here are a few questions we've been asked a lot lately. When I have a few hours, I'll incorporate this information into other pages, where it probably really belongs.

How do I pay for a class? At this time, we don't have a mechanism for people to pay for classes on line. The issue is that we have limited class space and the on-line billing methods we've seen don't let us sell only so many class spaces. So, we ask you drop us an email using the form on the contact us page. We'll get back in touch with you and tell you if there are still spaces in the classes and how much it will cost to attend. You can either send us a check, or we can send you a PayPal request for money that will let you pay on-line. We'd rather let you order on-line without this little bit of inconvenience, and we are looking into how to do this.

I live in Dallas/Ft. Worth Metroplex - how far is it to your Sanger location? It's really not far, it takes less than an hour to get here from the most parts of the Dallas/Ft. Worth metroplex, and not much more than an hour from the farther parts.

Better yet, it's a straight shot up IH-35 no matter where you are in the Metroplex. Go to IH-35 and head north to Sanger - a very easy drive. (We're a bit north of where IH-35W and IH-35E merge.)

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In these days of rising gas prices, some people think twice about going to the corner grocery store. And rightly so. However, we have had people make the five hour drive here from Houston, make a day's drive from Oklahoma to our classes in Colorado, or the two day drive between Mississippi and our Colorado classes. All of them felt the expenditure of time, money and effort was well worth it and they are looking at our class schedules to see which classes they want to take next.

We sincerely hope that if you are serious about your baking you won't let a short drive around the metroplex stand between you and our classes.

What if I can't make it to a class? We understand that things come up and that no one's life runs smoothly. We try hard to be fair to our customers, but we do need to cover our expenses. Here's our guidelines for refunds:

If you cancel before we have purchased supplies for the class, we will cheerfully give you a full refund. This is the Wednesday before the class is held.

If you cancel after the Wednesday before the class and either you or we can find someone to fill in your class spot, we'll gladly give you a full refund. If we have a waiting list for the class, this can happen with a phone call or two. However, there are no guarantees here.

If you want to reschedule and take another class, or another offering of the same class, we can do that for a 10% service fee.

If you just want to cancel after Wednesday, then we will charge you for our materials, usually about 25% of the list price of the class, and cheerfully refund the balance.

If you just don't show, you forfeit your payment. In the absence of notification, we will purchase supplies and do prepartory work so you can enjoy your classroom experience. Most of that work is not recoverable or recyclable. Being polite and calling us will make the difference between a 75% refund and no refund.